Products and features shipped across fintech, payments, and e-commerce organisations.
Star Health & Allied Insurance · Jul 2024 – Present
Designed and own the payment orchestration layer for one of India's largest standalone health insurers. This includes PG routing priority logic, integration with new payment gateways, enabling new payment modes for business lines, and continuous SR improvement initiatives.
CAMSPay — a unit of CAMS Ltd · Sep 2021 – Jul 2023
Built CAMSPay's payment gateway capabilities from scratch as APM. Defined product requirements, worked with engineering to ship UPI, Netbanking & Cards stacks, and delivered the merchant-facing payments dashboard for streamlined business operations.
CogentSoft Systems · Jul 2023 – Jun 2024
Led payment integration for the Samsung Shop App checkout page in India. Worked closely with Samsung's engineering and product teams to simplify the product purchase journey, reducing checkout friction and improving conversion rates for Samsung's D2C channel.
Star Health & Allied Insurance · 2024
Enabled an entirely new business vertical at Star Health by launching Star EMI and onboarding BNPL partners into the payment ecosystem. This initiative made insurance premiums accessible to customers who prefer instalment-based payments, opening up a previously underserved segment.
Star Health & Allied Insurance · 2024 – Present
Automated the complete refund lifecycle — both online and offline refund paths — and fused it with Auth & Capture services. The system reduced manual intervention, cut refund turnaround time, and improved customer experience scores for policy refunds.
Star Health & Allied Insurance · 2024 – Present
Own and drive quarterly payments reporting delivered directly to the CFO. The report surfaces cost-per-transaction analysis by gateway, payment mode-wise success rates, refund costs, and strategic recommendations for PG renegotiations and routing adjustments.